TERMS AND CONDITIONS
1. DEFINITIONS AND INTERPRETATION
These booking terms and conditions outline our responsibilities and your obligations when you make a reservation with us. Together with the details provided in your booking confirmation, they form the full agreement between you and us. You should read these terms carefully before finalising your booking. Please note that these conditions apply to all bookings made with us—regardless of whether they have been read—and extend to every member of your group.
Adult Entertainment refers to any event or arrangement restricted to individuals aged 18 or over, including but not limited to functions involving strippers, topless waitstaff, or other adult-themed performances or services.
Arrangements include any accommodation, meals, services, facilities, or other components you book through us, under this agreement or any related agreement between you and us.
Holding Fee means a payment made by you to secure a spot for a tour or event. This fee is strictly non-refundable and non-transferable and must be paid prior to the full booking payment.
In Writing means communication by email or physical letter.
Organiser or Group Leader refers to the individual who makes the booking on behalf of the party named on the booking confirmation and serves as our main contact person (including any replacement of that person).
Third Party Supplier or Supplier means any owner or operator responsible for:
- accommodation included in your booking;
- meals arranged as part of your booking;
- services, facilities, transport, or activities forming part of your booking.
We, Us, and Our refer to Rani Events, One Talk Pty Ltd, and include any related entities and authorised third-party suppliers.
You, Your, or Party refer to the person or entity listed on the booking form.
2. GENERAL
2.1 To reserve your place on any event or tour, a Holding Fee must be paid in the amount set by your event consultant. By making this payment, you confirm that all information you’ve provided is true and accurate, and you agree to these terms and conditions for yourself and every member of your group.
2.2 A confirmed agreement between you and us exists only once we’ve officially acknowledged your booking in writing. These terms and conditions form the complete and exclusive agreement between both parties. Making a booking by phone or email signifies that you accept these terms. Unless you notify us otherwise, it will be assumed all members of your group are 18 years or older. You acknowledge that the Organiser or Group Leader has full authority to communicate and make arrangements with us on behalf of your group. If the Organiser or Group Leader changes at any time, you must inform us in writing as soon as possible.
2.3 You’re responsible for reviewing all correspondence and documents we send, including booking confirmations, tickets, and vouchers. If you notice any errors or missing information, you must contact us immediately to correct them.
3. PAYMENTS
3.1 The Organiser or Group Leader is responsible for managing the booking, including collecting and submitting all required payments on time. It is their duty to ensure every group member understands and agrees to these terms and conditions. The Group Leader is also liable for ensuring the full balance is paid before the final payment deadline.
3.2 A Holding Fee must be paid to confirm a booking. No activities or arrangements will be secured until this payment has been received. The Holding Fee covers the administrative service of processing your reservation and is strictly non-refundable and non-transferable. We may, at our discretion, consider transfer requests but are under no obligation to approve them.
3.3 The remaining balance must be paid in full no later than two (2) weeks prior to the start of your arrangements, unless otherwise stated in writing by us. The Organiser or Group Leader may choose to pay the full group balance earlier if preferred.
3.4 Bookings made within two (2) weeks of the commencement date require full payment at the time of booking, unless we provide written approval for alternative payment terms.
3.5 If the final payment is not made by the due date, your booking may be cancelled without notice, and any payments already made will be forfeited.
3.6 Certain events require a minimum number of participants. If your group size drops below the minimum threshold, your package cost may be adjusted accordingly. When booking online, each participant agrees to our terms and conditions and accepts the pricing and charges confirmed at the time of booking (subject to any permitted changes outlined in these Terms and Conditions).
4. CHANGES BY YOU
4.1 All requests for changes must be submitted in writing by the Organiser or Group Leader. We’ll make every reasonable effort to accommodate your requests, but we cannot guarantee that all changes will be possible. If any direct arrangements made by you with a Supplier result in additional costs to us, you agree to reimburse those costs in full.
4.2 Once the final payment has been made, we will consider your group size to be confirmed.
4.3 Adding new members to your booking after the final payment date may incur extra costs and will depend on availability. While we’ll do our best to fit in additional participants, we cannot guarantee acceptance.
4.4 Any change to your departure date, destination, or activity will attract an additional charge and is subject to availability.
4.5 Changes made within two (2) weeks of your scheduled arrangements—including adjustments to group size—may incur additional fees and could require full payment of the booking. These conditions are determined by the third-party supplier and are outside our control.
5. CHANGES BY US
5.1 If we need to make a major change to your booking, we’ll notify you as soon as possible.
5.2 We reserve the right to alter or cancel any part of your arrangements at any time and to provide suitable alternatives without accepting liability. If the replacement arrangements are cheaper, we’ll refund the difference. If they cost more, the group will be responsible for covering the additional amount.
5.3 If you’re not satisfied with the alternative arrangements, you must notify us in writing within seven (7) days of being informed. If no response is received within that period, no refund will be issued and any deposit will be forfeited. If both parties cannot agree on the alternative arrangements, a full refund will be provided.
5.4 We may cancel a tour, event, or itinerary before its start date due to circumstances beyond our control, including but not limited to war, civil unrest, extreme weather, natural disasters, strikes, pandemics, technical failures, or transport disruptions. Such events (“force majeure”) also include any other situation reasonably outside our control, including actions by third-party suppliers.
5.5 If, in our opinion, your health, behaviour, or conduct before or during the arrangements jeopardises the safety, comfort, or enjoyment of others, you may be excluded from all or part of the experience without entitlement to a refund.
5.6 If your behaviour causes—or is likely to cause—harm, distress, or damage to others or property, we may immediately terminate your participation without prior notice. In this situation, no refunds or compensation will be provided, and any resulting costs will be your responsibility.
5.7 If you have a medical condition, illness, or disability, you must disclose it at the time of booking and ensure you have all necessary medication or support for the duration of your arrangements. Failure to disclose relevant medical information will be considered a breach of these terms and may result in your exclusion from the event without refund.
6. CANCELLATION
6.1 All cancellations must be made in writing by the Organiser or Group Leader and are not considered valid until written notice has been received by us. Administration Fees and Holding Fees are strictly non-refundable and non-transferable.
6.2 The following cancellation fees apply:
- 28 days or less before the start of your arrangements: loss of all monies paid.
- More than 28 days before the start of your arrangements: 50% of the total booking cost is payable.
6.3 We reserve the right to cancel any booking where full payment has not been received by the due date. In such cases, any payments already made will be forfeited.
6.4 Once full payment has been made, no refunds will be provided for any group members who choose not to attend, are unable to attend, change their mind, or leave early during the arrangements.
6.5 If your cancellation results in any charges or penalties from a Third-Party Supplier, you agree to indemnify us for those costs in full. Payment of such charges must be made by you.
7. THE WEATHER
7.1 Some activities are dependent on weather conditions, and there is always a possibility they may be affected by adverse weather. If poor weather prevents your scheduled activity from going ahead, you may change or cancel that portion of your booking without incurring standard change fees or cancellation penalties. We’ll assist in arranging suitable alternative options; however, please note that replacement activities may be subject to additional costs payable by you.
8. LIABILITY
8.1 We take every reasonable step to ensure your safety and that all suppliers comply with applicable laws, safety standards, and insurance requirements. However, some activities naturally involve elements of risk. You acknowledge this and agree that we are not responsible for any loss, injury, or damage sustained while participating in such activities.
8.2 You agree to follow all safety rules, warnings, and instructions provided by us, our staff, agents, suppliers, or their representatives—whether written or given verbally.
8.3 You accept that participation in the arrangements carries inherent risks and assume full responsibility for any personal injury to yourself or others. You release and discharge us from all claims, actions, or demands—past, present, or future—arising directly or indirectly from the services or activities provided.
8.4 You are liable for any damage or loss caused to supplier property as a result of negligence, recklessness, or deliberate actions. All such damages must be paid directly to the supplier at the time they occur. If you fail to do so, you agree to indemnify us against any resulting claims, costs, or legal expenses.
8.5 You accept and assume all risks associated with your participation, including but not limited to:
a) travel to and from venues or event locations;
b) intoxication or alcohol-related illness;
c) physical injury; and
d) involvement in altercations or disruptive behaviour (which we do not condone or tolerate).
8.6 You agree to indemnify and hold us harmless against any third-party claims, actions, or legal proceedings arising from your behaviour or actions.
8.7 You are solely responsible for any personal belongings or property brought to the event or activity. We accept no liability for loss, theft, or damage to any personal items.
9. BEHAVIOUR
9.1 You and your group must comply with all local laws and regulations applicable to the location of your arrangements.
9.2 We uphold and promote the responsible service and consumption of alcohol. Under licensing laws, alcohol cannot be served to underage or intoxicated individuals. Third-party suppliers reserve the right to refuse service or entry to any person displaying disorderly, aggressive, abusive, anti-social, or intoxicated behaviour. This decision rests solely with the supplier’s management and is final.
9.3 Your booking covers only the arrangements provided and does not include the sale of alcohol. Any alcohol consumed is at your own discretion and risk. We accept no responsibility for injury, illness, death, or damages resulting from excessive drinking or irresponsible behaviour.
9.4 We are not liable for any incidents, accidents, or injuries that occur while you or any group member is under the influence of alcohol or illicit substances.
9.5 All participants are responsible for knowing their own physical and mental limitations. If you are pregnant or have a medical condition that may be affected by participation, you must inform us prior to booking. We strongly advise against attending if your condition may pose a risk to your health or safety.
9.6 While our suppliers understand that certain groups may be attending celebratory or same-sex events, respectful conduct is expected at all times. Suppliers and venues reserve the right to immediately terminate your stay or activity without notice if vandalism, violence, or inappropriate behaviour occurs.
9.7 Any such incident constitutes a breach of these terms and conditions, and no refund or compensation will be provided. We accept no responsibility for any accidents or incidents occurring under the influence of alcohol or drugs. Please note that some accommodation providers may require a behaviour bond—held via credit card or cash—upon check-in. We will attempt to notify you in advance if this applies, but in some instances, prior notice may not be possible. Please confirm this with us before making your final payment.
10. CLOTHING
10.1 Some third-party suppliers may enforce a minimum dress code. You acknowledge that appropriate attire must be worn at all times throughout the arrangements.
10.2 If you fail to meet a supplier’s dress standard and are denied entry, we will not be liable for any inconvenience, loss, or additional costs incurred as a result.
11. AGE RESTRICTIONS AND LIMITS
11.1 Unless you inform us otherwise, we will assume that all members of your group are 18 years of age or older. If this is not the case, you must confirm with us in advance that the selected activities are suitable for any underage participants.
11.2 If age restrictions are not verified prior to booking and issues arise during your arrangements, we accept no responsibility for any group members who are unable to participate as a result.
11.3 Certain activities may have specific requirements or restrictions relating to height, weight, pregnancy, disability, medical conditions, or fitness levels. It is your responsibility to confirm these details with us before booking. Failure to do so may result in participants being excluded from certain activities, and no refund will be provided in such circumstances.
12. ITINERARIES
12.1 Our itineraries are created to help you get the most enjoyment from your arrangements. It is important that all scheduled times are followed, as failing to do so may result in your group being unable to take part in certain activities.
12.2 We are not responsible if you fail to follow our instructions or keep to the planned schedule. Please note that some suppliers may only confirm final venues or activity times approximately one (1) week before your arrangements begin. In these cases, your itinerary may initially be issued without full details and updated closer to the start date.
13. ACCOMMODATION
Check-In / Check-Out
13.1 Standard check-in time is 2:00 p.m., though this may vary depending on the third-party supplier. You should confirm the exact check-in time with the relevant supplier prior to arrival if it is not listed on your itinerary.
13.2 Standard check-out time is 10:00 a.m., but this can also differ between suppliers. If a time is not specified on your itinerary, please confirm the check-out time directly with the supplier before your scheduled departure.
Security Bond
13.3 Some third-party suppliers may require a credit card authorisation or security bond when confirming your booking.
13.4 Any loss or damage caused by your group that results in charges from a third-party supplier—whether due to a breach of these terms or the supplier’s own terms—will be charged to the credit card provided. This includes, but is not limited to, breakages, property damage, excessive cleaning, or additional guests beyond those declared in the booking.
13. OTHER RESPONSIBILITIES
13.5 You must comply with all applicable house rules and management instructions set by third-party suppliers. This includes all requirements relating to occupancy limits, property use, health and safety, and the quiet enjoyment of both the accommodation and neighbouring properties.
13.6 Only guests listed and approved in your booking are permitted to stay overnight in the accommodation provided by third-party suppliers.
14. VIDEO FOOTAGE
14.1 You grant us full rights to use your image or likeness in any live or recorded video, photograph, broadcast, display, or other reproduction connected to your booking. All rights to record, film, reproduce, or distribute any part of the booking are reserved by us. You agree not to take—or permit others to take—any action that infringes upon these rights.
14.2 You assign to us all intellectual property rights associated with any image or recording of you captured in connection with your booking, whether live or recorded.
14.3 Any photos, videos, or audio recordings you take during the arrangements are for personal use only. You agree not to sell, license, publish, broadcast, or commercially exploit any such material—including sharing footage online or with third parties—without our prior written consent.
15. ADULT ENTERTAINMENT
15.1 Certain arrangements may include entertainment or performances that are not suitable for minors. By booking such activities, you confirm and warrant that all members of your group are aged 18 years or older.
15.2 Individuals under the age of 18 are strictly prohibited from attending any form of adult entertainment or events deemed inappropriate for minors.
15.3 Where a booking includes adult entertainment, the use of cameras, video recorders, or mobile phones during performances is not permitted unless expressly approved by the entertainer beforehand. If consent is not granted, no recording of any kind may take place.
15.4 All entertainers must be treated with respect at all times. Abusive, inappropriate, or unsafe behaviour—including insults, throwing objects, uninvited touching, flicking garments, or pouring drinks—is strictly prohibited. Entertainers have the right to end their performance immediately if they feel disrespected in any way, and in such cases, no refunds will be issued.
16. THIRD PARTY SUPPLIERS
16.1 We make every effort to engage high-quality and reputable entertainment providers. However, as these third-party suppliers operate independently, we cannot be held responsible for their actions, omissions, or conduct.
16.2 Some third-party suppliers may require a behaviour bond as a condition of service. Any such requirements will be clearly stated in your booking confirmation.
17. COMPLAINTS
17.1 If you experience any problems or have a complaint regarding any part of your arrangements, you must notify the relevant supplier immediately and also contact us as soon as possible so we have the opportunity to assist.
17.2 If both the supplier and we are not informed within forty-eight (48) hours of the issue arising, we will not be liable for any problems resulting from the complaint.
17.3 If your concern is not resolved to your satisfaction during your arrangements, you must submit a written complaint to us within seven (7) days of returning from your trip. We will provide a written response within twenty-eight (28) days of receiving your complaint. Failure to follow this procedure may release us from any responsibility regarding the matter.
18. NO AGENT
18.1 We operate as an independent company that coordinates events and tours through third-party suppliers. We are not an agent or representative of any third-party supplier involved in your arrangements and accept no responsibility or liability for any warranties, representations, or guarantees made by those suppliers or other third parties.
18.2 You acknowledge that we act solely as event planners and operate independently from all third-party suppliers engaged in the delivery of your arrangements.
19. AMENDMENTS TO TERMS
19.1 We reserve the right to amend these terms and conditions at any time. Any changes will take effect immediately upon being published on our website and communicated to you in writing. By continuing with your booking after such notification, you agree to be bound by the amended terms and conditions.
20. ENTIRE AGREEMENT
20.1 These terms and conditions represent the entire agreement between the parties in relation to the subject matter contained herein and supersede all previous negotiations, arrangements, understandings, or agreements, whether written or verbal, relating to the same subject matter.
21. LAW
21.1 This document is governed by, and must be interpreted in accordance with, the laws of Queensland.
21.2 Any legal proceedings arising in connection with this document may be initiated in any court of competent jurisdiction within Queensland.
21.3 By entering into this agreement, all parties irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Queensland in respect of any dispute concerning this document or the arrangements to which it relates.